Ongoing Shopify support that scales with your business.
Finding a reliable developer when something goes wrong with your store shouldn't be stressful. Our retained support plans give you a dedicated team, predictable monthly costs and priority access to help when you need it.
Your store is always changing. Your support should keep up.
Fixed monthly pricing with defined hours means no surprise invoices. Budget with confidence and allocate resources knowing exactly what support costs each month.
As a retained client, you get priority access when you need it. Issues are triaged and addressed faster, with guaranteed response times depending on your plan.
AI tooling helps us handle common tasks faster. Quick Liquid fixes, theme tweaks and bug investigations get resolved in a fraction of the time.
We don't just wait for things to break. Your store gets regular reviews for performance issues, broken functionality and opportunities to improve.
No briefing a new developer every time something comes up. Your retainer means working with someone who already knows your store and can act straight away.
Unused hours don't disappear. They roll over to the next month so you always get the full value of your retainer.
Choose the tier that fits your store.
All plans come with faster turnaround as standard. No lock-in contracts, just 60 days notice if you want to cancel.
For stores that need a reliable partner on standby for small fixes and ongoing maintenance.
- 7 hours of support per month
- 48-hour response time
- Bug fixes & minor theme tweaks
- Monthly store health check
- Slack or email support
- Unused hours roll over (1 month)
For active stores that need regular development support and faster turnaround.
- 14 hours of support per month
- 24-hour response time
- Everything in Starter
- Feature development & customisation
- Performance optimisation
- Priority scheduling
For high-volume or Shopify Plus stores that demand fast, ongoing development and strategic support.
- 25 hours of support per month
- Same-day response time
- Everything in Growth
- Shopify Plus feature development
- Checkout & API customisation
- Quarterly strategy review
From onboarding to ongoing support in four simple steps.
Onboarding
We review your store, get familiar with your tech stack and set up communication channels. You get a dedicated contact and access to project management tools.
Prioritise
We work with you to build an initial backlog of tasks and improvements. Each month, we agree on priorities together so your hours are spent on what matters most.
Execute
We work through your priorities, whether that's bug fixes, feature builds, performance improvements or something else. You get regular updates and transparent time tracking.
Report
At the end of each month, you receive a summary of completed work, hours used, and recommendations for the month ahead.