Ongoing Shopify support that scales with your business.
Stop scrambling for developers when something breaks. Our retained support plans give you a dedicated team, predictable costs, and priority access — so your store is always in expert hands.
Your store doesn't stop evolving. Neither should your support.
Fixed monthly pricing with defined hours means no surprise invoices. Budget with confidence and allocate resources knowing exactly what support costs each month.
Retained clients get priority access to our team. Issues are triaged and addressed faster, with guaranteed response times depending on your tier.
We use AI tooling to handle common tasks faster — quick Liquid fixes, theme tweaks, and bug investigations are resolved in a fraction of the time.
We don't just wait for things to break. We proactively review your store for performance issues, broken functionality, and opportunities for improvement.
No need to brief a new developer every time. Your retainer means a team that knows your store inside out and can act immediately.
Unused hours don't disappear. They roll over to the next month so you always get the full value of your retainer.
Choose the tier that fits your store.
All plans include AI-assisted development for faster turnaround. No lock-in contracts — cancel anytime with 30 days notice.
For stores that need a reliable partner on standby for small fixes and ongoing maintenance.
- 5 hours of support per month
- 48-hour response time
- Bug fixes & minor theme tweaks
- Monthly store health check
- Slack or email support
- Unused hours roll over (1 month)
For active stores that need regular development support and faster turnaround.
- 12 hours of support per month
- 24-hour response time
- Everything in Starter
- Feature development & customisation
- Performance optimisation
- Priority scheduling
For high-volume or Shopify Plus stores that demand fast, ongoing development and strategic support.
- 25 hours of support per month
- Same-day response time
- Everything in Growth
- Shopify Plus feature development
- Checkout & API customisation
- Quarterly strategy review
From onboarding to ongoing support in four simple steps.
Onboarding
We review your store, understand your tech stack, and set up communication channels. You get a dedicated contact and access to our project management tools.
Prioritise
We work with you to build an initial backlog of tasks and improvements. Each month, we agree on priorities together so your hours are spent on what matters most.
Execute
Our team works through your priorities — bug fixes, feature development, performance improvements, and more. You get regular updates and transparent time tracking.
Report
At the end of each month, you receive a summary of completed work, hours used, and recommendations for the month ahead.
Ready for predictable support?
Tell us about your store and we'll recommend the right plan for you. No commitment required — let's start with a conversation.